Request essential information - Fixed width model

Welcome to the guide on requesting essential information from your manufacturer to create a sign customiser using our fixed width model in the Sign Customiser app. This guide will take you through the process of obtaining essential details such as sign price, shipping price, font, and size specifications from your supplier and entering them into the app backend. Following the steps in this guide, you can create a sign customiser that meets your exact specifications. If you are using the fixed width model, we recommend referring to our Advanced Model Guide instead.

1. Choose your manufacturer

The supplier will produce your signs and ship them to your customers. Having a good supplier is really important. We have provided a list of suppliers for your reference. To check our reference suppliers, click on the "Manufacturers" button in the app's back end.

You will be redirected to our supplier list. The list provides you supplier name, website, shipping regions. Clicking on the "Contact" button to drop them a message.

2. Create a copy of the essential information sheet file and add your information.

We provide a sample sheet file that includes the information you need from your supplier to set up a fixed width model. You must create a copy of the file, fill in your information and then send it to your supplier. Please follow these steps:

2.1 Create your essential information sheet file

Visit this page, click "File" > "Make a copy"

Enter a name for your new sheet file, and choose "Make a copy".

2.2 Adding your fonts

Before sending the sheet file to your supplier, you must fill in some information like fonts. The blue text in the sample sheet file is the text you need to fill in.

In the first tab, fill in the list of the fonts you want to use. Don't forget to attach the font files so your suppliers can work with them and give your price. You can either add the download links of the font files to the sheet file or attach the font file to the email you will send to your supplier.

If you don't have a list of the fonts you want to use, please refer to this guide.

2.3 Add your sizes.

In the Size tab, list the sizes you want to offer to your customers with label, width (cm). You can also specify your store's main currency in the tab. Suppliers will use this currency to list their price later.

2.4 Send the file to your supplier

Now you are done! Please send the edited sheet file to your supplier. You can use this email format.

Subject: Request for Custom Neon Sign Information

Dear [Supplier Name],

I hope this email finds you well. I am reaching out because I am interested in creating a custom neon sign for my business using the Sign Customiser app. To do so, I need to obtain certain information from you, including pricing and shipping details, the font specifications.

To make things easy, I have created a copy of the essential information sheet file that you can fill in with the necessary details. You can access the sheet file at this link: [insert link to sheet file]. Please fill in the required information and email it back to me as soon as possible.

If you have any questions or concerns, please don't hesitate to reach out to me. Thank you for your help in creating this custom neon sign for my business.

Best regards,

[Your Name]

Don't forget to share the permission the edit your sheet file with your supplier.

3. Create your fixed width model customiser

In this step, we will use the information provided by the supplier to create a new fixed width model.

On the Sign Customiser dashboard, select "Add customiser" and choose to add a new fixed width customiser. For a more detailed guide on creating a new fixed width customiser, please refer to this guide.

3.1 Add Size

From the customiser editor page go to "Required Options" > "Sizes" > "Add Size" to add a new size.

You will be redirected to a new page where you can fill in the detail of the new size. Enter the size label and width as you did in step 2.3.

You can take the values for "Maximum lines of text for this size", "Maximum Text Characters per line" from the "Character and lines" tab of the sheet file.

3.2 Add Pricing

On the customiser editor page go to "Required Options" > "Pricing" > "Add Pricing" to add a new pricing rule.

You will be redirected to a pricing settings page.

On this page, you can enter the base price and character price provided by the supplier in the "Price" tab of the sheet file.

You will need to create multiple pricing rules if the supplier divided your fonts into different tiers with different prices.

3.3 Fonts

When finishing adding your pricing methods you can start adding your fonts. From your editor page, go to Required Options > Fonts > Add Font

On the next page, you can upload the font file, set the font name. Check the Tier tab in your sheet file to know which tier the font is in, then choose the according to pricing rule that you have created in the previous step.

4. Test your pricing

After finishing setting up your customiser, you can use the "Toggle price breakdown" feature to check your pricing.

From your customiser editor page, click on "Preview".

On the Preview page, select "Toggle price breakdown". A pop-up will appear with the information about how the sign price was calculated.

We hope this guide can help you to collect the essential information from your supplier to build your customiser. If you have any further questions, don't hesitate to contact us at

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