Sign Customiser offers flexible billing plans for both Shopify and Universal platforms. This guide explains how our billing works, how to handle plan changes, and answers common questions about subscriptions, usage limits, and refunds.
If you want to use our app on both Shopify and Universal platforms (e.g. WordPress, WIX, Webflow or Squarespace), you must purchase a separate plan for each platform.
Our Pricing Plans
We offer three subscription plans: Seed, Growth, and Ultimate, designed to suit businesses of different sizes and needs. All plans are recurring, flat-rate subscriptions. Your pricing is based on the number of orders per month that include products created using the Sign Customiser app.
Billing cycle: All plans are billed on a rolling 30-day cycle, and not by calendar month.
To subscribe to any of the plans, go to your account settings and choose the plan that best matches your order volume. Learn how to subscribe to a plan here.
Seed Plan
Up to 5 orders/month
Ideal for testing or low-volume stores
Does not include Custom Forms or Quote Mode
Growth Plan
Starts at $49/month for 10 orders
Increases by $49 for every additional 10 orders
Maximum cost: €249/month (for 50 orders)
All features are included
Ultimate Plan
Flat fee $299/month
Unlimited orders
Offered when usage exceeds 20 orders/month
All features are included
Subscription Plan Comparison
Plan | Monthly Orders Included | Monthly Price |
Seed | Up to 5 | Free / Low Cost |
Growth 10 | Up to 10 | $49/month |
Growth 20 | Up to 20 | $99/month |
Growth 30 | Up to 30 | $149/month |
Growth 40 | Up to 40 | $199/month |
Growth 50 | Up to 50 | $249/month |
Ultimate | Unlimited | $299/month |
Annual Plans and Discounts
Save 20% with an annual subscription
The full amount is charged upfront for the year
If you upgrade during your annual plan, any unused amount is automatically credited towards your new plan
What Happens If You Go Over Your Plan Limit?
You get a 30-day grace period to upgrade
You will receive multiple emails throughout the cycle, and a dashboard notification will be displayed in the admin section of your customiser.
If no upgrade is made within 30 days, your customiser will be disabled, and new products will not be generated
Downgrading Your Plan
You can downgrade once your monthly order volume drops below the plan limit in the past 30 days. For example, if you are on GROWTH_40 and had 25 orders in the last 30 days, you can downgrade to GROWTH_30.
Plan changes take effect immediately, but billing adjustments may vary depending on when the change is made.
Shopify users: See App charges on your Shopify bills for more information.
Universal users: See Stripe Subscription Features for more information.
Development Stores (Shopify only)
You can use our app for free on Shopify Development or Shopify Plus Sandbox store. However, you must still select a billing plan. On the billing approval screen, Shopify will show that the charge is a test charge. Your store will not be billed.
Here's an example of what that will look like:
Refund Policy
We handle refund requests on a case-by-case basis. Here is how refunds are processed:
Monthly Plans
Only the most recent billing cycle is eligible for a refund.
Shopify/Stripe processing or regulatory fees are excluded from the refund.
Refunds may vary due to exchange rates. We are not responsible for the difference.
Annual Plans
Refunds are prorated based on the remaining time.
Shopify/Stripe processing or regulatory fees are excluded from the refund.
Refunds may vary due to exchange rates. We are not responsible for the difference.
A total deduction of ~20% is applied before proration.
We aim to provide transparency and fairness in our refund process. For questions, please contact our support team.
Frequently Asked Questions
What if I exceed the order limit one month due to testing or a spike in sales?
You will enter a 30-day grace period and notification to upgrade. If your volume drops again during that time, you can avoid upgrading. If the spike was due to testing, contact us. For extensive testing, we recommend using a development store (Shopify only).
My store is seasonal. Can I upgrade and downgrade as needed?
Yes. Upgrade when needed, and downgrade once your order volume drops.
How are charges handled when upgrading?
The increased cost is prorated based on the price difference and the days remaining in the billing cycle.
Shopify users: See App charges on your Shopify bills for more information.
Universal users: See Stripe Subscription Features for more information.
How do you charge when downgrading?
Shopify users:
Shopify handles all billing charges, your store may receive credit for the price difference based on the remaining billing days left on your account for the period of your subscription (see App charges on your Shopify bills for more information).
Can the Universal plan be used with multiple websites? Do they count separately?
Currently, all orders from all customisers count toward your limit. We plan to change this to a per-domain basis in the future.
What if I upgrade during my annual plan?
Shopify handles all billing charges. Unused billing days from your current plan will be automatically applied to your new plan, and you will pay the difference. See App charges on your Shopify bills for more information.
How do I check my order count?
To check your order count, follow these steps:
Shopify Users:
Open your Shopify admin.
You can search for the Sign Customiser app in the admin or navigate to Settings > Apps and Sales Channels. Select Sign Customiser from the list and click on the "Open app" button.
In the Sign Customiser settings, click on Orders in the menu.
You can view the total number of orders generated through our app in the past 30, 60, and 90 days.
Universal Users:
Log in to https://web.signcustomiser.com/.
Click on Orders in the menu.
You can check the total number of orders generated through our app in the past 30, 60, and 90 days.