A Custom Design Form is a built-in contact form within the Sign Customiser app, allowing merchants to collect custom design requests that the app cannot automatically generate.
This form appears on the Custom Design screen:
On desktop, it is accessed through the default labelled "Custom" tab.
On mobile, it appears as a link below the selections.
Custom Design Forms allow users to upload files, submit messages, and use form elements like dropdowns, checkboxes, and radio buttons – all without leaving the page.
Merchants using this feature receive up to 47% more submissions compared to those using external forms.
For a more streamlined quoting process, merchants can enable Quote Mode instead. Click here to learn more about Quote Mode.
Create and edit a form
This guide explains how to create and display a form within the customiser.
Step 1: Adding a New Form
Go to the Sign Customiser Admin:
Universal subscribers: Go to Home in your account.
Shopify users: Navigate to Shopify admin → Apps → Sign Customiser.
Click on Customisers in the menu.
Select the customiser you want to edit.
In the left-hand menu, go to Forms.
Click on the Add New Form button.
Select a Form Quote Type:
Custom Designs – For additional design inquiries alongside your customiser.
Quote Mode – To use the form for quoting customiser-generated designs.
Label your form (only visible if multiple forms exist).
(Optional) Add a form description and rename the submit button.
Step 2: Add Fields to Your Form
In the Fields section, click "Add new field" and select the field type you need. Follow our Add and Edit Custom Form Field Options for a detailed walk-through.
(Optional) For Shopify users only: Enable Shopify Sync to automatically sync customer emails and names with Shopify.
Step 3: Set a Receiver Email to Your Form (Optional)
By default, form submissions are sent to your store's email.
To override this, enter a new Receiver Email in the settings.
Customize the Email Subject if needed.
Step 4: Define the Action After Form Submission
Once the form is submitted, you can choose between two available actions:
Display a confirmation message – A small "Thank you for submitting" message appears.
Redirect to an external page – Users are taken to a specified URL.
Click Save to apply your changes.
Step 5: Embed Your Form in the Customiser
To display the form on your storefront:
In the left-hand menu, go to Custom Designs.
Under Choose how you would like to handle custom designs, select Embed Custom Design Form.
Click Save.
The form is now active on your storefront.
FAQ
How do I receive form submissions?
When a user submits a form on the Custom Design screen, you’ll receive an email containing all selected options.
By default, this is sent to your store’s email.
If you entered a custom Receiver Email, submissions will be sent there instead.
