Shopify rolls every Sign Customiser fee into your regular Shopify bill, so you never have to pay us separately. Here’s the quick‑start guide to what appears on your invoice, when, and why.
1. The Four Types of Charges
Charge type | What it means | How it appears on your bill |
Subscription charge | A fixed monthly fee for using Sign Customiser. | Added to your next 30‑day Shopify invoice and repeats every 30 days. (Shopify Help Center) |
App usage charge (a “top‑up”) | Pay‑as‑you‑go fees if we ever bill by volume (e.g. per sign rendered). | Accumulates during a 30‑day app cycle and is added to the next invoice; you can set a spending limit in Settings › Apps. (Shopify Help Center, Shopify Help Center) |
One‑time purchase | A single fee for a special add‑on or service. | Generates its own standalone invoice, separate from your monthly bill. (Shopify Help Center) |
Application credit | Automatic credit you receive when you downgrade or we apply a partial refund. | Shows as a negative line on future Shopify invoices until used up. (Shopify Help Center) |
2. Billing Cycles in Plain English
Shopify bills you every 30 days for everything on the store (plan + apps).
Sign Customiser also has its own 30‑day cycle, but charges are collected on the same date as your Shopify invoice, so you see only one charge line per cycle. (Shopify Help Center)
First time you subscribe? The fee lands on the next invoice and may cover the days you’ve already used plus the days ahead to complete a full 30‑day period. (Shopify Help Center)
3. Installing, Upgrading & Uninstalling
Action | What happens to charges |
Install / subscribe | Approving the charge starts a 30‑day subscription cycle. Nothing is paid up front; the fee appears on the next invoice (or sooner if you hit Shopify’s billing threshold). (Shopify Help Center) |
Upgrade plan | You approve a new charge; Shopify cancels the old one. The difference is prorated for the days left in the current cycle. (Shopify Help Center) |
Downgrade plan | A new (lower) charge replaces the old one; Shopify issues an application credit for unused time. (Shopify Help Center) |
Uninstall | Stops future recurring and usage charges, but the current period (and any pending usage) is still due on the next invoice. Re‑installing within that paid 30‑day window won’t double‑charge you. (Shopify Help Center) |
4. Where to Check or Adjust Charges
In your Shopify admin, go to Settings › Apps and sales channels.
Click … › View details beside Sign Customiser to see current subscription, usage totals, and (if applicable) raise your spending limit. (Shopify Help Center)
5. Need More Detail?
Shopify’s full Help‑Center article “App charges on your Shopify bills” explains every scenario in depth. (Shopify Help Center)
That’s it! With these basics, you’ll always know why, when, and how Sign Customiser fees show up in your Shopify billing.