Troubleshooting Zero-Amount Products purchased on Shopify

If you're experiencing zero-amount products being purchased on your Shopify store, it is most likely a bot built to detect $0 products on Shopify and purchase in the hopes of receiving a free product.

This guide provides solutions to resolve the issue.

Common Causes and Solutions

Product Pricing in Shopify Admin

When using a product template for your customiser, the base product price in your Shopify admin may be set to $0. This allows customers to proceed without being charged.

Solution:

• Update the price of the base product in your Shopify admin to a value greater than $0 (e.g., $100).
• This ensures a minimum price is applied to prevent zero-amount checkouts.

Using a Page Template Instead of a Product Template

If want to avoid product-related issues altogether, you can use a page template instead of a product template.

Solution:

1. Migrate your customiser to a page template. Follow our guide: Add Sign Customiser to a Page for detailed instructions.
2. Delete the associated product in Shopify to prevent confusion.

Using Shopify Flow to Auto-Cancel Zero-Amount Orders

If zero-amount orders still occur, you can automate their cancellation using an app like Shopify Flow. However, do note that You may still incur charges for any order-based apps (e.g., post-purchase upsell apps).

Solution:

1. Install the Shopify Flow app.
2. Set up a workflow (follow this guide for more information):
   • Trigger: Order created.
   • Condition: Order total equals zero.

   • Action: Cancel the order.

     Refer to the Shopify Flow guide for a detailed explanation.

3. Save the workflow, and Shopify Flow will automatically cancel zero-amount orders.