If you are looking to provide free shipping for your custom sign products generated by our app, you might face challenges with Shopify's default settings.
Shopify does not currently support assigning Shipping Profiles to product types or collections—only to specific products. This limitation can complicate setting up free shipping for products created by our customiser. While "free shipping discounts" exist in Shopify, they do not offer conditional rules to restrict the discount to specific product types or collections.
Solutions
Here are a few possible solutions you can consider:
1. Default Free Shipping with Separate Shipping Profile
This method sets free shipping as the default for all products while applying custom shipping rates only to non-custom products.
Steps:
In Shopify, go to Settings > Shipping and Delivery > Shipping Profiles.
In your General Shipping Profile, set up free shipping as the default for all products.
Click create new shipping profile for your non-custom products and assign them a custom shipping rate.
Add all your non-custom products to this separate shipping profile.
By doing this, custom sign products will automatically have free shipping, while non-custom products will follow their assigned shipping rates.
2. Use a Shipping App
One option is to use a shipping app with advanced features. However, the key requirement is that the app supports conditions based on either collections or product types.
Recommended App: Shipping calculator: ShipMagic
The Shipping calculator: ShipMagic app helps you to create advanced shipping rate rules and show accurate shipping rates. This app allows you to assign product type which will help to target custom signs specifically.
The app offers two key features: Shipping Rates and Shipping Customizations, both of which help manage shipping for custom signs. This guide covers both options.
Installing and Setting Up Shipping calculator: ShipMagic
Install the Shipping Calculator: ShipMagic app.
Go to the Shipping Calculator: ShipMagic settings page.
In the Syncing section:
Click Sync Now for both Shipping Zones and Products
Enable the Auto Product Sync option
Save your changes.
Proceed to create either a Shipping Customization or a Shipping Rate, depending on your shipping needs.
Shipping Customizations option: How to Create a Shipping Customization
Go to the Shipping Calculator: ShipMagic settings page.
Select Shipping Customizations from the menu.
You will need to create two types of customization rules and a shipping rate in Shopify’s shipping profile:
A rule to allow free shipping for custom signs
A rule to hide free shipping for non-custom signs
Setting Up a Free Shipping Rate in Shopify
A) Allow Free Shipping for Custom Signs
Click the Create Customization button.
In the General section:
Under Type, select Only Show Specific Shipping Rates and Hide the Rest.
Set the Name.
Set the Status to Active.
Under Match, select All.
In the Conditions section:
Choose Product Type as the first condition.
Select Equals and enter Custom Neon as the value.
Assign the appropriate Match Type.
In the Customization section, enter a name for your custom shipping rate. Note: Remember this name, as you will need to use it when creating the shipping rate in Shopify’s Shipping Profiles.
Save your changes.
B) Hide Free Shipping for Non-Custom Signs
Click the Create Customization button.
In the General section:
Under Type, select Hide Shipping Rates.
Set the Name.
Set the Status to Active.
Under Match, select All.
In the Conditions section:
Choose Product Type as the first condition.
Select Not Equals and enter Custom Neon as the value.
Assign the appropriate Match Type.
In the Customization section, enter a name for your custom shipping rate.
Note: Remember this name, as you will need to use it when creating the shipping rate in Shopify’s Shipping Profiles.
Save your changes.
You should have two Shipping Customizations:
c) Setting Up a Free Shipping Rate in Shopify
After setting up your shipping customisations, you need to create a Free Shipping Rate in Shopify. Follow Shopify’s guide on how to do this.
Note: When entering the Custom Rate Name, use the same name you assigned in the Show the Following Shipping Rate section in the previous step.
Shipping Rate Option: How to Create a Shipping Rate
Go to the Shipping calculator: ShipMagic app settings page.
Select Shipping Rates from the menu.
Click on the Add Rule button.
In the General section:
In the Rule Name field, enter a name for the rule.
Set the Priority to 1.
Set the Status to Active and Exclusivity to Inclusive.
In the Conditions section:
Select Product Type in the first dropdown.
Choose Equals in the second dropdown.
Enter Custom Neon as the value.
Set Up the Shipping Rate
In the Shipping Rates section, click Add Rate.
In the popup window:
Enter a Rate Name (e.g., "Free Shipping").
Assign a Price of 0 (for free shipping).
Click Done to save the changes.
Click Save to apply the new shipping rule.
This setup ensures that free shipping is applied exclusively to custom neon signs while other products follow your standard shipping rates.
3. Free Shipping Discount App
Another option is to use a Free Shipping Discount app that allows you to create discount codes with conditional rules. This enables you to offer free shipping exclusively for customers purchasing custom signs while maintaining standard shipping rates for other products.
While many advanced discount apps provide various features, the most important requirement is that the app must support conditions based on either Product Type or Collections.
Recommended App: RM: Advanced Free Shipping
Link to App: RM: Advanced Free Shipping
The RM: Advanced Free Shipping app allows you to apply advanced conditions, such as free shipping for specific collections.
How to Use:
Install the RM: Advanced Free Shipping app.
Open the RM: Advanced Free Shipping app settings.
Click Create Shipping Discount to create a new discount.
Follow this video tutorial for initial setup.
In the Checkout Conditions section:
Select Collections from the Select Condition dropdown.
In the Select a Value dropdown, choose Equals, then select the collection containing your custom neon signs.
Save the changes.
This setup ensures that free shipping applies only to custom signs while all other products follow your standard shipping rates.