Active and inactive customisers
When creating or duplicating a new customiser on your store, you may see that the state of a customiser can be either "Active" or "Inactive".
To change the state of a customiser from "Inactive" to "Active" do the following.
- Navigate to "Customisers" in our apps admin
- Click on the three dots (...) on the right-hand side of customiser you wish to edit
- Click on Edit
Ensure "Activate customiser" is checked.
Why can I not make a customiser active?
You may be on a legacy plan or your store is currenlty not subscribed to a plan at all.
Go the "Plans" page on our apps admin and subscribe to a suitable plan.