Active and inactive customisers

When creating or duplicating a new customiser on your store, you may see that the state of a customiser can be either "Active" or "Inactive".

You must be subscribed to a paid plan before you can activate a customiser on your store.

To change the state of a customiser from "Inactive" to "Active" do the following.

  1. Navigate to "Customisers" in our apps admin
  2. Click on the three dots (...) on the right-hand side of customiser you wish to edit
  3. Click on Edit

  4. Ensure "Activate customiser" is checked.

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